What is FOBA Remote Service (FRS)?
FRS is a dedicated, remote alert and diagnostics system that is customized for FOBA laser marking systems. This remote system allows for real-time notification of laser status changes, warnings, and/or fault conditions via email and email to text. FRS also provides the ability for designated in-house maintenance staff and/or FOBA Technical Support to remotely access the laser for the purpose of running diagnostics, troubleshooting, providing settings adjustments and helping plant personnel address laser issues.
Where does laser data reside and how does FOBA Remote Service connect to our lasers?
Data passes through a Remote Edge Server (RES) and is transferred to the FOBA Cloud, where it is permanently stored.
What are the benefits of transferring data to the FOBA Cloud?
Allowing data transfer to the FOBA Cloud facilitates expedited response times. It will also allow FOBA Technical Support to help diagnose the problem, address the issue and/or repair the laser remotely, if possible. And if additional service is necessary, a customized action plan can be developed for the Service Engineer assigned to your service call. This insight and action plan enables your FOBA Service Engineer to arrive onsite with the right knowledge, skill set and parts to address the needs of your laser. This is designed to provide the shortest response and repair time possible, helping to keep your lines moving.
How many lasers can be connected to one Remote Edge Server?
The RES is locally connected to the laser. This is why just one system can be connected to the RES.
What ports are required for FOBA Remote Services?
Port entries are not required for laser to RES connections. RES to FOBA Cloud: Port 443. All data sent to the cloud is encrypted via SSH and transmitted to Amazon Web Services.
Will I need to provide static IP addresses for FOBA-Cloud connected lasers?
Yes, the RES always requires one static IP address.
How will the Remote Edge Server in our laser connect to my Wi-Fi?
Wi-Fi support is not yet available.