Technical Customer Service
Limitless, quick and reliable
Our customers are located round the globe. And our service technicians can always reach the required destination soon. As they are mostly already on site or very close to it.
Our service technicians are competent contact persons for repairs and spare parts service and can also install and maintain your systems and machines on request. Various individually adaptable maintenance and inspection concepts with repairs or exchange of system components guarantee the smooth operation of your laser permanently and preventively and reduce downtimes.
Our service hotline is the first place to go to for all questions pertaining to technical service for our laser marking systems and engraving machines as well as third-party devices such as suction systems and cooling units. Our employees at our international service centers are available to advise and assist you at all times on telephone or via email. Right from error analysis to initial support to spare parts consulting.
Please wait! Individual maintenance concepts
To ensure smooth operation of your laser permanently and preventively, we and our partners offer maintenance and inspection concepts that can be customized.
- Individual and standard maintenance contracts coupled with regular inspections
- with repairs or exchange of system components
- guarantee optimum system availability and reduced downtimes.
Fault detected, problem eliminated: Repair service
Repairs are done using a standardized RMA process (Return Materials Authorization) at our head office in Germany. Our hotline staff provide support for everything concerning the RMA process, including the registration for repair work.