Laser at your Service Our Service

... begins long before the purchase of a marking or engraving laser. In addition to maximum system availability, we are also concerned with overall customer satisfaction. Our service therefore ranges from product and application consulting, installation and training to technical and spare parts service at consulting, service and application locations all over the world. With engineers and technicians who speak the language of our customers.

You can reach our service team on


Technical Customer Service

Our service technicians are competent contacts when it comes to repair and spare parts service and can also install and maintain your appliances on request. Various, individually adaptable maintenance and inspection concepts with repair or replacement of system components guarantee the long-term and preventive smooth operation of your laser and reduce downtimes.

Our knowledgeable experts on the free service hotline will help you find out which spare part you need. The identified parts are ordered via our spare parts support and reach their destination in the shortest possible time. System availability is restored as quickly as possible.

Service Request


Service-Hotline

Our service hotline is the first point of contact for all questions relating to technical service for our laser marking systems and engraving machines as well as third-party devices such as extraction systems and cooling units. The staff at our international service centers are always available to provide our customers with help and advice by phone or e-mail on our hotline. From fault analysis and initial support to advice on spare parts.

Europe

Phone number:  +49 38823 55360

Email: service[at]foba.de

North America

Phone number:  +1 800 288 7755

Email:  fobasupport[at]fobalaser.com

 


So that you can easily set an example again tomorrow Our repair service | RMA

If your appliances do need to be repaired or are under warranty, we will repair them at our headquarters in Germany. Provided that a repair is worthwhile and the installation of a new or replacement part is not cheaper. We check this as part of our structured RMA* process, which offers you many advantages. And provides our team with a clear framework for a fast and smooth process. Finally, our service hotline staff provide support with regard to the process itself and thus the registration for repair.

*RMA stands for Return of Material Authorization and refers to the structured return of goods in need of repair/warranty-relevant goods

RMA Request


Application consulting

Applied expertise: Not every type of laser marks or engraves every material. Targeted marking, engraving and material tests are therefore necessary to determine the right system.

Individual advice and customer proximity are our top priorities. Together with our customers, our application experts and sales engineers find the optimum solution tailored to the respective application. State-of-the-art laser application laboratories are available worldwide for this purpose.

  • We carry out detailed sample labeling on supplied materials and components.
  • We make statements about the suitable laser type.
  • We make recommendations regarding the specifications of the laser to be used and the corresponding machine.
  • We continue to support our customers even after successful installation.

Get advice now


Benefit from our certified expert service Service and service packages

Simplify the ordering of spare parts and any repairs to your laser marking devices!

Book one of our service packages and rely on our customer service: our certified technicians provide fast and reliable on-site support and proactively manage your inventory. Regular maintenance visits, operator training and annual system checks ensure that your marking laser is always in excellent condition and help to prevent faults and downtime.

Additional added value: With each of our service packages, you can keep an eye on costs and benefit from calculable operating costs from the moment you sign the contract.

Simply leave the care and maintenance of your devices to us! Book one of our service packages today and enjoy a full year of proactive maintenance and all the benefits of our certified service!

Inform now


Hotline Remote Session

Please run the following program only after a request from one of our support staff!
Please call us on +49 38823 55360.

The software has been checked by us for viruses using standard virus scanners, but we accept no liability for damage caused by the use of our remote maintenance program.

Start remote session here

Note: By using the remote maintenance program, you expressly agree that a service technician from ALLTEC Angewandte Laserlicht Technologie GmbH (FOBA) may connect to the computer on which you are running the program.
You also expressly declare that you are authorized to use and commission the service and to grant access to the PC.
You agree to the charging of the costs incurred by the remote maintenance session. Our service technician will inform you of the expected costs prior to the session.

24/7 Self Service Portal

Use our Self Service Portal, where you can access an intelligent metadata search at any time, which searches through hundreds of documents and lists the top results for your questions, and you also have access to many videos. No remote session is required for the whole thing, making it a good way to get the help you need, especially at atypical times.

 

Self Service Portal


Service Request Technical customer service

We're here to help you with everything from technical phone support and appliance training to finding spare part numbers and instruction manuals. Whether you need help troubleshooting a problem or finding the right documentation, our knowledgeable team is ready to provide the solutions you need.

Service documents for download

Live Chat Support

Chat with our Inside Sales in case of questions.

Chat with us

 

Contact us

Our sales and application engineers as well as our service technicians and project managers are close to you, wherever you are.

Send request