Technical Customer Service

Our service technicians are competent contacts when it comes to repair and spare parts service and can also install and maintain your appliances on request. Various, individually adaptable maintenance and inspection concepts with repair or replacement of system components guarantee the long-term and preventive smooth operation of your laser and reduce downtimes.

Our knowledgeable experts on the free service hotline will help you find out which spare part you need. The identified parts are ordered via our spare parts support and reach their destination in the shortest possible time. System availability is restored as quickly as possible.

Service Request

So that you can easily set an example again tomorrow Our repair service | RMA

If your appliances do need to be repaired or are under warranty, we will repair them at our headquarters in Germany. Provided that a repair is worthwhile and the installation of a new or replacement part is not cheaper. We check this as part of our structured RMA* process, which offers you many advantages. And provides our team with a clear framework for a fast and smooth process. Finally, our service hotline staff provide support with regard to the process itself and thus the registration for repair.

*RMA stands for Return of Material Authorization and refers to the structured return of goods in need of repair/warranty-relevant goods

RMA Request

Application consulting

Applied expertise: Not every type of laser marks or engraves every material. Targeted marking, engraving and material tests are therefore necessary to determine the right system.

Individual advice and customer proximity are our top priorities. Together with our customers, our application experts and sales engineers find the optimum solution tailored to the respective application. State-of-the-art laser application laboratories are available worldwide for this purpose.

• We carry out detailed sample labeling on supplied materials and components.
• We make statements about the suitable laser type.
• We make recommendations regarding the specifications of the laser to be used and the corresponding machine.
• We continue to support our customers even after successful installation.

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Benefit from our certified expert service Service and service packages

Simplify the ordering of spare parts and any repairs to your laser marking devices!

Book one of our service packages and rely on our customer service: our certified technicians provide fast and reliable on-site support and proactively manage your inventory. Regular maintenance visits, operator training and annual system checks ensure that your marking laser is always in excellent condition and help to prevent faults and downtime.

Additional added value: With each of our service packages, you can keep an eye on costs and benefit from calculable operating costs from the moment you sign the contract.

Simply leave the care and maintenance of your devices to us! Book one of our service packages today and enjoy a full year of proactive maintenance and all the benefits of our certified service!

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