1. check the defect

Make sure that there is actually a defect or malfunction before sending in the system. Consult the specifications in the operating instructions for the product.

2. only products manufactured by ALLTEC

We only repair product components manufactured by ALLTEC. For the repair of complete systems, please contact your service partner.

3. returns only from direct customers

Returns are only accepted from direct customers. If you are not a direct customer, please contact your supplier.

4. condition of the material return

The following applies to all returns: returned parts must be in their original condition and appropriately packaged for return delivery. Product seals must not have been broken and extraction systems must be clean and without filters.

5. freedom from contamination during extraction

Clean and decontaminate the device thoroughly and remove all filters if necessary. It must be free of hazardous substances to protect the health of our employees and the production environment. Devices with contamination that is not clearly defined will not be accepted and will be returned.

6. testing costs for fault-free devices

If the device sent in does not show any faults, we can charge for the testing costs incurred. This also applies to returns under warranty.

7. packing instructions

If possible, use the original packaging for optimum protection. Electronic devices should be returned in antistatic packaging.

1. fill in the RMA form

Fill out the form completely and click on "SUBMIT".

2. examination and confirmation

We will check your request and then send you a confirmation e-mail including RMA number and shipping instructions.

3. return the goods

The deadlines are: 2 weeks (EMEA customers), or 4 weeks (customers outside Europe). The deadline can be met by providing a shipping/tracking number.
If you have been asked to return the goods, please note the RMA number clearly visible on the shipping carton and send the goods to:

ALLTEC Angewandte Laserlicht Technologie GmbH 
Abteilung: RMA + Ihre RMA Nummer
An der Trave 27 – 31
23923 Selmsdorf
Germany

ATTENTION: Only send goods to us after receiving an RMA number and confirmation e-mail. Without an RMA number, the goods cannot be assigned and will be returned, which can lead to delays and costs.

1. provisional nature of the cost estimate

The first cost estimate is provisional; changes are possible until the final quality control. In the event of deviations after the quality control, an updated cost estimate will be sent for approval.

2. release process

Repairs are carried out following a written order by the client.

3. repair time

Standard repair: 3-4 weeks after customer approval, depending on the availability of spare parts.

4. transportation costs

We assume the transportation costs for returns after warranty repairs. For other returns, including goodwill cases, the sender shall bear the transportation costs. Goods sent carriage forward will not be accepted; any costs incurred will be charged to the sender.

1. warranty

Applies from delivery and covers repair or replacement in the event of manufacturing or material defects, carried out exclusively by ALLTEC.

2. exclusion of warranty

Warranty not applicable for:

• Improper handling or use
• Damage to optical components due to improper use
• Damage due to inappropriate laser power or incorrect adjustment
• Repairs by third parties
• Transport damage or improper packaging for returns
• Manipulation of the product
• Damage to the warranty seal
• Consequential damage

3. warranty on repairs

6-month warranty on assemblies replaced by ALLTEC

1. information on the return slip

Import and customs duties to be borne by ALLTEC (Incoterms FCA)

2. correct value indication

Please state the exact original purchase price. If the value is too low, re-import for repair may be refused or made more difficult.

3. clarify customs clearance before shipping

To ensure smooth customs clearance and avoid possible delays due to incomplete documents, we ask you to observe our minimum requirements:

Issue of a pro forma invoice with the following details:

• ALLTEC article no.
• Article description
• If applicable: Serial number
• Country of origin
• Number of goods
• Currency
• Fair market value*
• Price per unit
• Total amount
• Incoterm

 Our RMA number (which must be communicated via our RMA team BEFORE the goods are actually dispatched)

* Please use the following formula to calculate the realistic time value for customs purposes for goods returned under warranty or for repair:

• If the part is less than one year old: current value = 40% of the original purchase price
• If the part is less than two years old: current value = 30% of the original purchase price
• If the part is less than three years old: current value = 20% of the original purchase price
• If the part is less than four years old: current value = 10% of the original purchase price
• If the part is less than five years old: current value = 5% of the original purchase price
• All parts that are five years old and older: Current value = 2.5% of the original purchase price

4. Accompanying documents:

Accompanying documents on import: Please always note the information provided by us in the e-mail or customs clearance instructions. Please understand that we are not allowed to issue pro forma invoices for our customers.

Accompanying documents for export (return shipment from ALLTEC to customer): We prepare all necessary documents taking into account the current shipping regulations of the respective country (e.g. proforma invoice, packing list, A.TR (for Turkey)).