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Service Service Care Packages
Comprehensive services and support for your FOBA laser marking and engraving devices: We take care of your worries! You benefit from our certified expert service.
Every production is different, and the requirements for a laser marking system are just as individual. Our three service packages are tailored precisely to your needs, with clearly calculable and transparent costs.
Our Service Care Packages simplify spare parts orders, maintenance, and repairs. Our certified technicians not only know every detail of your FOBA system, but they also understand the specific requirements of your production. This ensures that your system remains reliable and optimally integrated into your processes.
We also support your team with practical webinars, how-to videos, and technical guides for less downtime and more efficiency in the application.
Three Packages - The Right Service Level for Every Need
Term 12 months Bronze
- Self Service Portal
- Software updates
- Remote Services
- Priority status
- Guaranteed remote response time
- Webinars
- Training videos
Term 24 months Silver
All the benefits of bronze
- Annual maintenance
- 10% off spare parts
- 1/a Application consultation
- FOBA Academy during maintenance
- 10% off travel expenses
Laufzeit 48 Monate Gold
All the benefits of bronze and silver
- Free software upgrades
- Spare parts included (except beam sources)
- 3/a Application consulting
- 2 days/a FOBA Academy
- Travel expenses included
What's Inside - Some of the Service Pack Benefits in Detail
Self-Service-Portal
Using the web-based FOBA self-service portal, system operators and service managers can rectify faults quickly and structured at any time and 24/7 worldwide. Clear decision trees lead directly to the solution, while an intelligent search finds relevant content in a targeted manner. The media library offers 35 how-to videos on MarkUS and over 240 regularly updated parameter data.
Application Consulting
When requirements in the production process change, FOBA supports you in adapting your marking application. Whether new materials, updated standards or changed processes, you get direct access to application specialists who will support you in individually optimizing your application.
Annual Maintenance
Through regular, planned maintenance work, FOBA maximizes system availability and extends the service life of your systems. A comprehensive 360° inspection of all components ensures that any weak points identified are replaced or adjusted immediately. For validated systems, MQ maintenance is already included.
Download
| File Name | File Size | File Type |
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Overview of service and service packages
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1,41 MB |
